Customer Care Request

Name *

First

Last

Email *

Phone

Address

Have you read through your inspection report to make sure the item of concern was not identified in the report? *

Yes
No

Did you read and sign the inspection agreement that was sent to you prior to the inspection? *

Yes
No

Do you acknowledge that you agreed to the following terms regarding "Claims and Disputes" in the inspection agreement? *

Yes
No

5. Claims and DisputesIt is understood and agreed that if a dispute or controversy arises or should the INSPECTOR be found liable for any loss or damages resulting from a failure to perform any of the obligations of the INSPECTOR, including, but not limited to negligence, breach of contract, fraud or otherwise, that the liability of the INSPECTOR shall be limited to a sum equal to the amount of the Inspection fee (not including fees for other ancillary services). The Client will notify INSPECTOR of any dispute or claim prior to making any repairs and the INSPECTOR will have a right to examine any area of complaint before any repairs are made. No claim will be considered if repairs are made before notifying the INSPECTOR and allowing ample time for the INSPECTOR to evaluate such claim and re-inspect the disputed area of the home. No claim will be considered after 3 months from the date of inspection.

Does your concern fall within the standards of practice as defined by the American Society of Home Inspectors (ASHI)?

Yes
No
Not Sure

The American Society of Home Inspectors Standards of Practice were referenced in your inspection agreement and outline what the inspector is and is not responsible for during an inspection.

Date you took possession of the property:

Date you first noticed the problem/concern:

Description of the problem/concern:

Was the concern apparent at the final walkthrough?

Yes
No
Did not have a final walkthrough

Has any work been done to correct the above problem?

Have any other contractors or warranty companies reviewed the issue in question? If so, please list names and telephone numbers:

Have you discussed this issue with your real estate agent?

Yes
No

What are you hoping to receive from At Ease Inspections as a result of bringing this issue to our attention?

Please upload any pictures of the problem area(s):

Click or drag files to this area to upload.You can upload up to 10 files.

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